You can see machine is well before shipping when we test it. The side board damage is due to shipping, machine got hard pressure and shake. Just the frame a little damage, don't affect using, and we will send you a new board to replace, very convenient. And also you can contact the courier for claims. We can also give you $50 compensation and apologize for the inconvenience. But you can't accept compensation from us and the courier and give us a bad review. This is very bad. Very, very bad.